Loyal Source names Katie Herzog vice president of Omni-Channel Health

Loyal Source Government Services appointed healthcare leader Katie Herzog as vice president and division manager of Omni-Channel Health on Oct. 20, 2026. The move signals a push to expand mission-focused care delivery for Veterans, Warfighters and other clients across clinical, digital and workforce operations.

Why it matters: - Loyal Source is adding leadership focused on connecting clinical services, technology and operations into one care experience. - The appointment is aimed at scaling health capabilities for federal, state, local and commercial clients. - The role is designed to support access, quality and measurable outcomes in mission-critical settings, including services for Veterans, Warfighters and their families.

What happened: - Loyal Source Government Services appointed Katie Herzog as vice president and division manager of Omni-Channel Health. - The company announced the hire on Oct. 20, 2026. - Herzog brings healthcare and operations experience from CareSource and earlier executive leadership in global specialty retail. - Loyal Source is based in Orlando, Florida.

The details: - Herzog spent the last decade at CareSource, where she worked to improve access, experience and outcomes for underserved populations. - Her earlier retail leadership added experience in customer experience, large-scale operations and organizational performance. - Loyal Source said Herzog has built high-performing teams and led enterprise transformation across her career. - The company said Herzog will help scale its omni-channel health capabilities across clinical services, technology, workforce strategy and operations. - Her remit includes tailoring solutions to the distinct needs of each population and mission. - Loyal Source said Herzog will help enhance and scale services to protect quality, strengthen delivery and improve outcomes. - Heath Starr, Loyal Source chief revenue officer, said federal agencies should not have to choose between scalability and a mission-focused solution. - Starr said Herzog understands how to support healthcare delivery in high-volume environments while preserving agency-specific requirements. - Herzog said she wants to build on Loyal Source’s existing foundation and help shape what comes next. - Herzog said the opportunity to support Veterans, Warfighters and their families makes the work especially rewarding. - Herzog’s operating model will unify the clinical workforce, care sites, provider networks, contact-center functions, digital engagement, virtual care, patient and member support, data and back-office operations.

Between the lines: - The hire suggests Loyal Source is leaning harder into integrated care delivery rather than separate service lines. - Herzog’s background crosses healthcare and retail, which points to a focus on both human-centered service and operational discipline. - The emphasis on omni-channel health reflects demand for care experiences that move smoothly across phone, digital and in-person touchpoints.

What's next: - Herzog is expected to help expand Loyal Source’s healthcare capabilities for government and commercial customers. - The company will likely use her role to align delivery systems, technology and staffing around specialized client needs. - Loyal Source says the goal is to keep improving access, readiness and outcomes in complex environments.

The bottom line: - Loyal Source is betting that integrated operations leadership can help it scale healthcare services without losing mission focus.