Florida injury firm warns AI chatbots can mislead claimants

The Law Offices of Jason Turchin says injured people are increasingly turning to AI for legal help, but the tools can miss Florida deadlines, fault rules and case-value factors. The warning comes as the firm urges claimants to use licensed counsel before filing, negotiating or giving insurers statements.

Why it matters: - AI advice can look confident and still be wrong about Florida personal injury law. - Mistakes can spill into insurer letters, recorded statements and court filings. - A bad chatbot answer can push an injured person to miss deadlines, undervalue a claim or weaken credibility with an adjuster.

What happened: - The Law Offices of Jason Turchin, a Florida personal injury firm that has handled more than 7,500 cases, issued guidance after seeing more people ask AI chatbots what to do after an accident. - Jason Turchin said many of those answers no longer reflect Florida law. - Turchin said AI may help organize notes, but it cannot represent a claimant, negotiate with an adjuster or evaluate the details that matter most in a case. - The firm published a new article on using AI to handle a personal injury lawsuit.

The details: - Many AI tools were trained on older material. - Florida Statute §95.11 now gives two years for most negligence claims arising after March 24, 2023. - A chatbot that repeats the older four-year deadline could cause a missed filing deadline. - Florida Statute §768.81 generally bars recovery in most negligence cases when a person is found more than 50 percent at fault. - AI may still describe Florida's older pure comparative fault rule. - Florida Statute §627.736 generally requires initial medical treatment within 14 days after a car crash for PIP benefits. - Courts around the country have dealt with filings that cited decisions that did not exist, including citations generated by AI tools. - Florida Statute §454.23 makes practicing law without being licensed or otherwise authorized a third-degree felony. - A relative or friend who uses AI to handle a loved one's claim may not realize that risk. - AI cannot reliably value an injury case because key factors often are not in any document a user could paste into a chatbot. - Those factors include insurance limits and stacking, prior injuries, future medical care, venue and liens from health insurers, Medicare or Medicaid. - AI may overstate value and lead someone to reject a fair offer. - AI may also understate value and lead someone to accept too little. - The Florida Department of Highway Safety and Motor Vehicles reported more than 238,000 people were injured in automobile accidents in Florida in 2025. - Adjusters handle thousands of claims and may recognize when a demand letter reads like AI output or cites the wrong law. - A demand built on a chatbot's guess can hurt credibility from the start, Turchin said. - Conversations with a chatbot typically carry no attorney-client privilege for unrepresented parties.

Between the lines: - The warning reflects a broader problem: general-purpose AI often cannot keep up with fast-changing state law. - In personal injury cases, the stakes are not just legal accuracy but negotiation leverage, timing and claim value. - The firm is also signaling that AI may be useful for organization, but not for legal judgment.

What's next: - Injured people should get medical care promptly and follow the treatment plan. - They should report the incident and request the police or incident report. - They should document the scene with photos and save witness names and numbers. - They should avoid recorded statements to the other side's insurer until they get advice. - They should talk with a licensed Florida attorney about rights and deadlines. - The firm handles injury cases on a contingency fee basis, with fees and costs waived if there is no recovery. - People can call the Law Offices of Jason Turchin at (800) 337-7755 or visit the firm's website for a free consultation.

The bottom line: - AI can help organize an injury claim, but it should not be treated as legal counsel in Florida.